Technology

Our claims services teams utilise Stream proprietary software solutions to deliver market leading, transparent, robust, scalable, and sustainable claims outcomes.

Using in-house custom built solutions and recognised best of breed applications, our systems offer exclusive international solutions at a local level; aligned with meeting the strategic claims objectives that each of our clients expect.

How clients benefit from our software

Stream technology empowers our claims services teams to deliver value-add solutions to the insurance market.

Our solutions are designed with simultaneous levels of claim workflow, delivering reduced claims processing times and lifecycle. This enables our teams to be focused on delivering a positive claims journey for the customer, while adhering to all client service level agreements.

The core components of our applications offer an extensive business configuration layer, allowing for customisation and integration of additional services in line with our clients’ claims requirements.  We are able to offer customised claims solutions for every client as our systems also offer flexibility at the insurer level.

An integrated business intelligence module provides our clients with transparency and visibility of claims processing outcomes, helping identify opportunities to reduce processing costs, contain indemnity spend and develop your bespoke best practice operating model. Our clients directly benefit from the software that we have built in-house by having full transparency over every aspect of the claim, coupled with customised dashboards and reporting.

Stream solutions align with net promoter score methodology to translate customer experience at the claim level, into profitable growth for the clients that choose to outsource their claims to us.

 

stream-benefits

Key Benefits

By working with our claims services teams, clients can expect the following key benefits.

Increased productivity;
reduced FTE

Reduced claim lifecycle;
improved customer journey

Contained indemnity spend;
better combined operating ratio

Controlled expense;
better expense ratio

Ease of use and adoption;
engaged workforce

Flexible and configurable;
quick to implement

Transparency and visibility;
easy to audit

Robust and scalable;
100% availability

One platform, many stakeholders;
single view of the truth

Integrated online training;
upskilled staff

Performance tracking;
forces adherence to policy, procedure and KPIs

Business intelligence dashboards; finger on the pulse, real time business view

Core Features

Stream systems offer extensive and automated functionality that underpins all of the core claims services that we provide to clients.

  • Catastrophe/event management
  • Triage
  • Fraud detection
  • Financials
  • Invoicing
  • Complaints handling and tracking
  • Total loss
  • Salvage management
  • Product validation
  • Repair
  • Fulfillment
  • Customer satisfaction
  • Claims administration
  • Reserving
  • Settlement
  • Recoveries
  • Integration with financial systems
  • End of day processing
  • Litigation
  • Fraud investigations
  • Business interruption
  • Construction
  • Engineering
  • Financial risks
  • Liability
  • Marine
  • Property adjusting
  • Motor adjusting
  • Injury evaluation
  • Major loss
  • Agricultural
  • Risk surveying
  • Repair management
  • Strata
  • Supplier instruction
  • Scheduling
  • Performance management
  • Onsite scoping
  • Onsite sketching
  • Estimating
  • Schedule of rates